Help and support
Contact us
Email hello@gonelappin.au. Tell us your phone model and what you were doing when it went wrong, and we'll usually reply within a day or two.
A camp is wrong or closed
Open the camp in the app and tap Closed, Full or Price changed under "Been here lately?". Other travellers see your report straight away. You can also email us the camp name.
Voice search doesn't hear me
In your iPhone's Settings, open Camp Finder and turn on Microphone and Speech Recognition. With no phone signal, voice search also needs Dictation turned on (Settings, General, Keyboard).
My journey stopped recording
Journeys record in the background. In Settings, Camp Finder, Location, choose Always or While Using the App with Precise Location on, and don't force-close the app while you're driving.
The sign-in email didn't arrive
Check your junk folder for an email from Camp Finder (hello@gonelappin.au). The link works once and expires after an hour, so request a new one if it's old. You can also type the 6-digit code from the email into the app.
Delete your account
In the app, go to My stuff, then Saved, then Delete account. This permanently removes your account and everything you've shared. Or email us from the address you signed in with and we'll do it for you.
Privacy and terms
Read the privacy policy and terms of use.